Eatz Group Privacy Policy

Last updated: 01 Oct 2026

1. About This Policy

This Privacy Policy explains how Eatz Group collects, uses, discloses and protects personal data in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”).

By placing an order, submitting an enquiry, signing up for membership or otherwise providing personal data to us, you agree to the collection, use and disclosure of your personal data as described in this Policy.

This Policy applies to personal data collected through our websites, ordering platforms, email, phone, messaging channels, events and premises. It is in addition to, and does not replace, any other consent you have given us or any rights we have under law.

2. Who We Are

In this Policy, “Eatz Group”, “we”, “us” and “our” refer to [Eatz Group Pte Ltd], [Eatz Catering Services Pte Ltd] and their related companies, including the brands Eatz Catering, Catering Culture and Eatz Express.

Registered address: 1550 Bedok North Avenue 4, #04-17, Bedok Food City, Singapore 489950

“Personal data” means data, whether true or not, about an individual who can be identified from that data, or from that data together with other information we have access to.

3. Personal Data We Collect

Depending on how you deal with us, we may collect:

• Contact details: name, phone number, email address, company name and job title.
• Delivery and event details: delivery or event address, event date and time, number of guests, and on-site contact person.
• Order details: items ordered, order history, preferences and feedback.
• Dietary information: allergies, dietary restrictions or special diet requirements you choose to tell us about.
• Payment and billing details: billing name and address, and payment records. Card payments are processed by our payment service providers; we do not store full card numbers.
• Membership details: membership number, points or rebates, birthday (if provided) and marketing preferences.
• Communications: records of your enquiries, complaints and correspondence with us, including by phone, email and messaging apps.
• Images: photographs or video taken at events or our premises, including CCTV footage at our premises.
• Job applicant details: information in applications and CVs submitted to us.
• Website data: technical information such as browser type and pages visited, where our websites use cookies or similar tools.

4. How We Collect Personal Data

We collect personal data when you:

• place an order or request a quotation;
• submit an enquiry, feedback or complaint;
• sign up for membership, promotions or newsletters;
• attend or book an event we cater;
• visit our premises;
• apply for a job with us; or
• interact with our websites and social media pages.

We may also receive personal data from your employer or organisation, event organisers, or others who place orders on your behalf.

5. Why We Use Personal Data

We collect, use and disclose personal data to:

1. process, prepare and deliver orders and catering services;
2. communicate with you about orders, deliveries, events and changes;
3. take account of dietary requirements and allergies when preparing food;
4. issue invoices, collect payment and maintain financial records;
5. respond to enquiries, feedback and complaints, and investigate food safety or service issues;
6. manage membership and loyalty programmes;
7. send marketing and promotional information, where you have consented;
8. improve our food, services and websites;
9. process job applications;
10. maintain the safety and security of our premises, staff and customers;
11. comply with legal, regulatory, food safety, audit and certification requirements; and
12. protect our legal rights, and prevent and investigate fraud or misconduct.

Dietary information: we rely on the information you provide. Please tell us accurately and in advance about any allergy or dietary requirement. While we take care in food preparation, our kitchens handle common allergens and we cannot guarantee that any food is completely free of a particular allergen.

6. Who We Share Personal Data With

We do not sell personal data. We may disclose personal data, only as needed for the purposes above, to:

• companies within Eatz Group;
• delivery and logistics partners;
• payment processors, banks and IT, software, hosting and communications providers;
• event organisers and venues, for events we cater;
• professional advisers such as auditors, lawyers and insurers;
• certification and audit bodies, where required for food safety, halal or quality certification; and
• government agencies, regulators, courts or law enforcement, where required or permitted by law.

Third parties that process personal data for us are required to protect it and use it only for the purposes we specify.

7. Transfers Outside Singapore

Some of our service providers may store or process personal data outside Singapore. Where this happens, we take steps to ensure the data receives a standard of protection comparable to the PDPA.

8. Marketing

We will send you marketing messages only where you have consented, or where otherwise permitted by law. Where required, we check the Do Not Call Registry before sending marketing messages to Singapore telephone numbers.

You can opt out at any time by using the unsubscribe link in our emails, replying “STOP” to our messages, or contacting us at privacy@eatzgroup.com. Opting out of marketing will not affect messages about your orders or services.

9. Cookies and Website Data

Our websites may use cookies and similar technologies to operate the site and, where stated, to understand how visitors use it. You can set your browser to refuse cookies; some parts of the site may then not work properly. [Each website to confirm and list the analytics or tracking tools it uses, if any.]

Our websites may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

10. How We Protect Personal Data

We make reasonable security arrangements to protect personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal and loss. These include access controls, staff confidentiality obligations and training, and security measures on our systems.

No method of transmission over the internet or of electronic storage is completely secure. While we take reasonable care, we cannot guarantee the absolute security of personal data. Please do not send sensitive information such as full card numbers through email or messaging apps.

11. How Long We Keep Personal Data

We keep personal data only for as long as it is needed for the purposes for which it was collected, or as required for legal, accounting, audit, certification or business purposes. When it is no longer needed, we delete, destroy or anonymise it securely.

12. Your Rights

You may ask us to:

• access the personal data we hold about you, and how it has been used or disclosed in the past year; and
• correct any error or omission in your personal data.

Send your request to privacy@eatzgroup.com. We may need to verify your identity before responding. We will respond as soon as reasonably possible. If we cannot respond within 30 days, we will tell you when we will be able to. We may charge a reasonable fee for access requests, and will tell you the fee before processing the request.

In some cases permitted by the PDPA, we may be unable to provide access or make a correction. We will tell you the reason where appropriate.

13. Withdrawing Consent

You may withdraw your consent to our collection, use or disclosure of your personal data at any time by contacting privacy@eatzgroup.com. We will process your request within a reasonable time.

Depending on the data concerned, withdrawing consent may mean we can no longer provide certain products or services to you, such as delivering orders or managing your membership. We will inform you of the likely consequences before processing your request. Withdrawal does not affect our right to keep and use personal data where required or permitted by law.

14. Personal Data of Others

If you give us personal data of other people, such as event guests, colleagues, recipients of deliveries or on-site contacts, you confirm that you have their consent to do so, or are otherwise permitted to provide it, for the purposes in this Policy.

15. Children

Where we cater for schools, childcare centres or children’s events, we collect children’s personal data, including dietary and allergy information, only as needed to provide the service, and from a parent, guardian or the organisation responsible for them. We do not knowingly collect personal data directly from children for marketing.

16. Business Contact Information

This Policy does not apply to business contact information, such as a name, job title, business phone number, business address or business email, provided solely for business purposes, except where the PDPA requires.

17. Changes to This Policy

We may update this Policy from time to time. The latest version will be published on our websites with the date it was last updated. Your continued dealings with us after an update means you accept the updated Policy, to the extent permitted by law.

18. Governing Law

This Policy is governed by the laws of Singapore.

19. Contact Us

For questions, requests or complaints about personal data, contact our Data Protection Officer:

Data Protection Officer,

Eatz Group Pte Ltd

Email: privacy@eatzgroup.com

Address: 1550 Bedok North Avenue 4,
#04-17 Bedok Food City, S489950